02135cam a2200349 i 4500 2438520787 TxAuBib 20250708120000.0 150828s2016||||||||||||||||||||||||eng|u 9780062407801 hardcover $28.99 0062407805 hardcover $28.99 (OCoLC)919341778 TxAuBib rda Voss, Chris, Author. Never split the difference : Negotiating as if your life depended on it / Chris Voss with Tahl Raz. First edition. New York, NY : Harper Business, an imprint of HarperCollins Publishers, [2016] viii, 274 pages ; 24 cm. txt rdacontent n rdamedia nc rdacarrier "A former FBI top hostage negotiator's field-tested tools for talking anyone into (or out of) just about anything"--cover. Includes bibliographical references (pages 259-262) and index. The new rules : how to become the smartest person... in any room -- Be a mirror : how to quickly establish rapport -- Don't feel their pain, label it : how to create trust with tactical empathy -- Beware "yes", master "no" : how to generate momentum and make it safe to reveal the real stakes -- Trigger the two words that immediately transform any negotiation : how to gain permission to persuade -- Bend their reality : how to shape what is fair -- Create the illusion of control : how to calibrate questions to transform conflict into collaboration -- Guarantee execution : how to spot the liars and ensure follow-through from everyone else -- Bargain hard : how to get your price -- Find the black swan : how to create breakthroughs by revealing the unknown unknowns. 20250708. Voss, Chris. United States Federal Bureau of Investigation Officials and employees Biography. Negotiation. Negotiation. Anecdotes. Hostage negotiations Anecdotes. Raz, Tahl, Author.